SHIPPING POLICY

1. Overview & Purpose

This Shipping Policy governs all product orders placed through the website lasportivausaonline.it.com operated by La Sportiva North America Discount Outdoor Retail Store. This policy sets clear expectations for all customers regarding order processing, fulfillment, shipping delivery timelines, shipping costs, package tracking, delivery risks, lost or damaged shipments, delivery address requirements, and international shipping considerations. This policy applies equally to all customers, regardless of residential location, country, region or territory, as our store provides worldwide delivery service for all available outdoor merchandise. By placing an order on our website, every customer confirms they have read, understood, and agree to all terms defined within this Shipping Policy. If you have any questions regarding our shipping procedures, delivery timelines or shipment related concerns, please reach out to our team via press@lasportivausaonline.it.com.

Our store specializes in premium technical outdoor footwear, clothing and accessories built for climbing, hiking, trail running, skiing and mountaineering. We aim to deliver reliable, affordable outdoor gear to adventurers around the globe, and our shipping framework is designed to create a smooth and predictable delivery journey for every order. We strive to keep our shipping rules transparent and easy to understand so customers can confidently plan their outdoor trips knowing when to expect their gear to arrive.

2. Order Processing Time

After you successfully complete checkout and your payment has been fully authorized and verified, your order will enter our order processing queue. Our standard order processing window is 1 to 3 business days. Business days exclude weekends and recognized public holidays. Processing time includes order validation, inventory confirmation, product inspection, packaging preparation, quality checks, and handover of your package to our partnered shipping carrier.

We do not guarantee same-day processing for any orders. During high-volume promotional periods, seasonal peaks, large sale events or inventory restock cycles, processing times may extend slightly, though we will still aim to keep processing within our 1–3 business day standard wherever possible. Once your package has been handed over to the shipping carrier, your order status will update, and tracking information will be generated and sent to the email address you provided during checkout. Please make sure you enter an active, accurate email address during order placement, as all shipment notifications, tracking links and order updates will be delivered to that inbox. If you do not receive a shipping confirmation email within 3 business days after payment approval, please contact us at press@lasportivausaonline.it.com to check your order status.

3. Shipping Cost & Worldwide Free Shipping Benefit

La Sportiva North America Discount Outdoor Retail Store proudly provides free worldwide shipping on all products. There is no minimum order value required to qualify for our free shipping offer. No delivery fees, handling surcharges, base shipping charges or hidden delivery costs will be added to your checkout total for any order shipped to any supported destination country or territory. All merchandise pricing shown on our website in United States Dollars (USD) already reflects our discounted retail pricing, and shipping is included at no extra cost for every purchase.

Customers will only see product pricing at checkout. No shipping line item will appear on your order invoice. This free shipping benefit applies equally to small accessory orders, footwear purchases, apparel bundles and large multi-item orders. Our worldwide free shipping program is one of our core commitments to outdoor enthusiasts, allowing customers anywhere in the world to access premium climbing, hiking, trail running, skiing and mountaineering gear at reduced prices without worrying about expensive international delivery fees. We reserve the right to update our shipping benefits in the future, and any future changes to shipping terms will be posted on this Shipping Policy page on our website.

4. Estimated Delivery Timeline

Once your order has finished processing and is released to our shipping carrier, the estimated delivery window for all worldwide destinations is 6 to 12 calendar days. This delivery estimate applies to all regions, both domestic United States delivery addresses and international global destinations. We do not offer expedited or rush delivery services at this time. All orders will ship using our standard worldwide shipping method only.

The 6–12 day estimate is a projected timeline and is not a guaranteed delivery date. Many factors outside our direct control may affect actual delivery arrival time. These factors include carrier operational delays, customs inspection hold times, regional postal service disruptions, adverse weather events, public holidays, transportation network congestion, remote location delivery routing adjustments, temporary carrier service suspensions, and security screening processes. While we consistently work with trusted shipping partners to keep delivery times as close to our estimated window as possible, La Sportiva North America Discount Outdoor Retail Store cannot be held liable for delays caused by third-party shipping carriers or external logistical events beyond our direct operational control.

We strongly recommend customers plan their outdoor adventures and trip preparation well in advance of their planned departure date, accounting for this estimated delivery range and potential minor delays. If your package has not arrived after the maximum estimated 12-day delivery window, please email our team at press@lasportivausaonline.it.com with your full order number and shipping address so we can initiate a shipment investigation with our carrier partner.

5. Delivery Address Requirements

You are fully responsible for entering a complete, accurate and deliverable shipping address when placing your order. Please double-check your street name, house or apartment number, city, state or region, postal or zip code and country information before submitting payment. We cannot modify delivery addresses after the order has entered processing and been handed to the shipping carrier. If you provide an incomplete, incorrect or undeliverable address, the package may be returned to our fulfillment warehouse, and you may be responsible for additional logistics fees related to the returned shipment.

We ship to valid residential and commercial addresses in all supported countries. We cannot guarantee delivery to PO boxes, parcel lockers or restricted delivery locations in every territory. Before ordering, please confirm your local postal service accepts deliveries to your selected address type. If a package is returned to us due to an invalid address provided by the customer, we will work with you to arrange re-delivery, though additional logistics restrictions may apply.

6. Package Tracking

After your package is dispatched, a shipping confirmation email containing your unique tracking number and tracking link will be sent to the email address you submitted at checkout. You can use this tracking number to monitor your shipment’s transit progress directly on the carrier’s tracking portal. Tracking updates are provided by our third-party shipping carrier, and tracking status may not update in real time. There can be gaps between scan events while your package is in transit, especially during international cross-border movement. A lack of recent tracking scan updates does not automatically mean your package is lost.

If your tracking status has not updated for an extended period, you can submit an inquiry via press@lasportivausaonline.it.com with your order number and tracking ID, and our team will help follow up with the carrier. Please allow reasonable time for carriers to refresh tracking scan data before opening a shipment investigation request.

7. Lost, Stolen or Damaged Packages

We treat every shipment with care, but once a package leaves our fulfillment facility and transfers into the custody of the shipping carrier, control of the shipment passes to the carrier. If tracking information shows the package was marked as delivered to your address but you have not received your order, please first check with household members, building management, front desk staff, neighbors and secure delivery drop-off points before contacting us. Packages are sometimes left in secure porch areas, mail rooms or parcel drop zones and marked delivered before physical retrieval.

If tracking confirms your shipment is officially lost in transit by the carrier, we will work with you to review your case and explore available remedies in line with our store policies. For packages that arrive visibly damaged upon delivery, please retain all original packaging materials and take clear photographs of the exterior package damage and damaged merchandise immediately. Send these photos and your order reference number to press@lasportivausaonline.it.com so our team can evaluate your claim quickly. Damage claims must be submitted promptly after receiving your parcel.

8. Customs, Duties and Import Fees for International Shipments

When shipping to international destinations outside of the United States, local import taxes, customs duties, clearance fees or administrative charges may be assessed by your country’s customs authority upon arrival of the package. La Sportiva North America Discount Outdoor Retail Store does not collect customs duties, import taxes or local clearance fees during checkout. These potential charges are the sole responsibility of the customer receiving the package. It is your responsibility to research and understand your local country’s import rules, tax rates and customs regulations before placing an international order. We are unable to predict the amount of any customs charges, and we cannot cover, reimburse or pay for any customs, duty or import fees.

In rare cases, local customs authorities may choose to hold, inspect or refuse entry of your package according to local import laws. Our store cannot intervene in customs decisions made by government agencies in your destination country, and we are not liable for packages detained, seized or rejected by customs authorities.

9. Order Cancellation Before Shipment

You may request order cancellation only before your order has been processed and shipped out from our warehouse. Submit your cancellation request by emailing press@lasportivausaonline.it.com with your order number. Once processing is complete and the package has been transferred to the shipping carrier, the order cannot be cancelled and will fall under our Refund Policy and return procedures instead.

10. Contact for Shipping-Related Inquiries

For any questions, concerns, or requests related to shipping, delivery, tracking, package damage, lost shipments, address correction or this Shipping Policy, please email our team at press@lasportivausaonline.it.com. Our team reviews all incoming emails and responds as promptly as possible during standard working hours.